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SAP Knowledge Base Article - PublicSymptom
Old appointments and visits were removed from Outlook Calendar.
Environment
SAP Sales Cloud Version 2
Resolution
Groupware sync filters old calendar items according to a “sliding date period” that avoids syncing large amounts of irrelevant past events data.
The “sliding date period” filter allows Groupware Sync to keep Appointments and Visits in a synchronization scope that were held 30 days ago and later.
If Visit or Appointment has attendees – the event will remain in Outlook calendar, and the "SAP Sales Cloud" category will be cleared out.
If Visit or Appointment has no attendees – the event will be deleted from Outlook calendar.
Keywords
Groupware, Sync, Appointment, Visit, removed, deleted, Outlook, Calendar , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , How To
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