3710933 - SAP Analytics Cloud (SAC) PowerPoint Add‑In unable to logon to SAC with SSO enabled

• When logging on to SAC  from the SAC PowerPoint Add‑In the Login hangs on /sso/login/callback
• The SAC Excel Add-In is able to logon along with the web version of Power Point

1. Open Power Point
2. Open SAC Add-In
3. Add URL https://<SAC Tenant URL> to a tenant with SSO or Customer IDP enable and try to logon
4. External browser will open and gets stuck at this URL https://<SAC Tenant URL>/sap/fpa/ui/office/office.html?landingPageUrl=https%3A%2F%2Fhcs.cloud.sap%2Fmspptaddin&landingPageVersion=1&addinVersion=1.1.0.0&addinName=SAP-Analytics-Cloud

The SAC Plug-In for Power Point desktop version does not support SSO as per help guide https://help.sap.com/docs/SAP_ANALYTICS_CLOUD_PPT/1f0ea2f4ed6145c0baf5da141034df31/6445b44d53c349d6b761cb67808dddb3.html under Client software  Requirements -> Microsoft Office : "SSO based connections are not supported on Windows and Mac."

Use the web version of Power Point instead.

• KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
• KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• SAP Analytics Cloud Connection Guide
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support 

SAC, SAP Analytics Cloud, Power Point, Add-In, Add-On, SSO, IDP, Custom, Office 365 , KBA , LOD-ANA-OF-PPA , To track incidents for SAC add-in for MS PPT , Problem