3710960 - error "can't connect to hana cloud" when creating a live connection to hana cloud in sap analytics cloud

• Error message: "Can't connect to HANA cloud" is displayed when attempting to create a live connection to HANA cloud in SAP Analytics Cloud.
• SAML Identity provider configuration has been completed in SAP Analytics Cloud and metadata updated in HANA cloud.
• SAC live connection with SSO to another HANA cloud instance works correctly.

• SAP Analytics Cloud 2025.21.11

1. Attempt to create a live connection to HANA cloud in SAP Analytics Cloud.
2. Configure the SAML Identity provider in SAP Analytics Cloud and update the metadata in HANA cloud.
3. Observe the error message: "Can't connect to HANA cloud." Below error can be confirmed from HAR trace:
   Error while getting JDBC connection due to invalid credentials. Request Type: HANA_CLOUD, Tenant UUID: XXXXXXXXXXXXXXXX, URL: XXXXXXXXXXXXXXXXXX.hana.prod-ca10.hanacloud.ondemand.com
   
   

• One of the HANA cloud instances had two authentication methods enabled, which caused the connection issue.

1. Verify the authentication methods enabled for the HANA cloud instance.
2. Ensure that only the SAML Identity provider is selected as the authentication method for the HANA cloud instance.
3. Test the connection to confirm successful resolution.

• Refer to: SAP Help Portal - Live Data Connection to SAP HANA Cloud Using an "SAP HANA Cloud" Connection
• Refer to: SAP Note 3296705 - Got error "We couldn't connect to your HANA system. For more information, see our troubleshooting page." when creating a live HANA Cloud type data connection to HANA Cloud in SAP Analytics Cloud
• Refer to: SAP Note 2534817 - Failed to connect to system with SAML SSO connection to SAP HANA in SAP Analytics Cloud (SAC)
• Refer to: SAP Note 2487116 - How to configure SAP Analytics Cloud (SAC) SAML SSO using AD FS (Active Directory Federation Services)
• Refer to: SAP Note 3547412 - Error when creating live connection to SAP HANA Cloud in SAC
• Refer to: SAP Note 2544696 - We couldn't connect to your (source) system / Failed to connect to (source) system creating / using a live data connection in SAP Analytics Cloud *** Collective KBA ***

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