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SAP Knowledge Base Article - PreviewSymptom
After setting up AI agents with your CX AI Toolkit and Service Cloud v2 system you can not see the "ai case insights" tab on the right side in the side pane of the case detail view.
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Environment
- SAP CX AI Toolkit
- SAP Service Cloud V2
Product
SAP CX AI Toolkit 1.10.0 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
ai insights panel, sap cx ai toolkit, principal propagation, sap cloud identity services, single sign-on, case detail view, ai agents, sap sales and service cloud version 2, integration, missing panel, setup principal propagation , KBA , CEC-AIT , SAP CX AI Toolkit , Problem
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