SAP Knowledge Base Article - Public

3711296 - Error message: "Sorry, the app couldn't be opened. The navigation target '#SalesOrder-import?sap-app-origin-hint=' of the app could not be resolved

Symptom

  • An issue occurs when attempting to open the "Import Sales Document" application.
  • After launching the application, clicking on "Sales Orders" results in an error.
  • Error message: "Sorry, the app couldn't be opened. The navigation target '#SalesOrder-import?sap-app-origin-hint=' of the app could not be resolved. This can be caused, for example, by an incorrect content configuration, an incorrect or missing role assignment, or because your current device is not supported."

Environment

  • Sales Orders (Public Cloud)
  • SAP S/4HANA Cloud Public Edition
  • Sales Document Import from Spreadsheet (Public Cloud)

Reproducing the Issue

  1. Launch the "Import Sales Document" application.
  2. Click on "Sales Orders".
  3. Observe the error message displayed: "Sorry, the app couldn't be opened. The navigation target '#SalesOrder-import?sap-app-origin-hint=' of the app could not be resolved."

Cause

Resolution

  • Ensure that the user is assigned the business role BR_INTERNAL_SALES_REP. This role is currently missing a required Business Catalog.
  • When trying to use the "Import Sales Orders" app, please assign the Business Catalog SAP_SD_BC_SO_IMPORT_PC to the role. And, ensure that the following two IAM applications are active:
    • F4293_TRAN
    • F8149_TRAN

Keywords

import sales document, sales orders error, SAP S/4HANA Cloud Public Edition, navigation target error, missing role assignment, unsupported device, business catalog SAP_SD_BC_SO_IMPORT_PC, authorization issue, application error. , KBA , SD-SLS-IMP-SPR-2CL , Sales Document Import from Spreadsheet (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions