SAP Knowledge Base Article - Preview

3711401 - User is unable to login via SSO into an SAP Incentive Management Environment.

Symptom

A user is unable to login via SSO into an Incentive Management Environment. 


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Environment

  • SAP Sales Performance Management
  • Incentive Management on Legacy Oracle
  • Incentive Management on Legacy HANA 

Product

SAP Incentive Management 2026

Keywords

sso login issue, 1510 prd environment, cloud identity services, ias re-sync, participant record, email address missing, sap icm access, troubleshooting sso, sap successfactors, login screen, user access issues , KBA , CEC-SAL-COM , Incentive Management , CEC-SAL-USM , SPM User Management tool , Problem

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