SAP Knowledge Base Article - Preview

3711421 - Direct Reference Default Mapping Does Not Work When Changing Attribute From Parent Instance

Symptom

You have created a custom field having a Default Mapping of Direct Reference and when changing attribute from source entity, those values are not reflected into target entities.


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Direct Reference, Default Mapping, Custom Fields, Extensibility Administration, Contact Service, Lead Service, Contact Object Worklist, External Hooks, PATCH calls
, KBA , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , Problem

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