3711446 - Dropdown fields in job information stuck on "loading..." for specific users in SAP SuccessFactors Employee Central

Dropdown fields display "Loading…" indefinitely without returning values for specific users.

SAP SuccessFactors Employee Central

1. Log in as one of the affected users.
2. Navigate to a Portlet like Job Information.
3. Attempt to access a dropdown field within Job Information.
4. Observe the dropdown displaying "Loading…" indefinitely without returning values.

The picklist value is not displaying because a translation does not exist for the login user’s default locale.

Steps to change the default locale when there's only one affected user:

1. Select the 'Settings' option in the main menu.
2. Open 'Change Language' and select a Language with an available translation, then save.
3. Ensure the user performs these steps while logged in with their own account, as proxying will not work.

IF there are more than one affected user, the recommended approach would do this change through basic import or insert the missing translation for the picklist value.

Importing Basic User Data | SAP Help Portal

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