Symptom
- The Onboarding module does not include a feature similar to the Message Center available in the Recruiting module.
- Email notifications generated by the Onboarding system are one-way, and candidate responses are not captured or tracked within Onboarding.
Environment
SAP SuccessFactors Onboarding
Cause
System Limitation.
Resolution
SAP SuccessFactors Onboarding does not currently provide Message Center–like functionality.
As a result:
- Two-way, system-tracked messaging with candidates is not supported.
- Candidate replies to Onboarding notification emails are not recorded or reflected in the system.
If system-tracked, two-way communication is a business requirement, customers may submit an enhancement request through the SAP Influence portal.
For guidance, refer to: 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me.
See Also
Keywords
onboarding, email notifications, message center, Notifications Framework , KBA , LOD-SF-OBX-NF , Notifications Framework , How To
Product
SAP SuccessFactors Onboarding 2505
SAP Knowledge Base Article - Public