SAP Knowledge Base Article - Public

3711584 - Message center in onboarding

Symptom

  • The Onboarding module does not include a feature similar to the Message Center available in the Recruiting module.
  • Email notifications generated by the Onboarding system are one-way, and candidate responses are not captured or tracked within Onboarding. 

Environment

SAP SuccessFactors Onboarding

Cause

System Limitation.

Resolution

SAP SuccessFactors Onboarding does not currently provide Message Center–like functionality.

As a result:

  • Two-way, system-tracked messaging with candidates is not supported.
  • Candidate replies to Onboarding notification emails are not recorded or reflected in the system.

If system-tracked, two-way communication is a business requirement, customers may submit an enhancement request through the SAP Influence portal.

For guidance, refer to: 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me.

See Also

Refer to: 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me

Keywords

onboarding, email notifications, message center, Notifications Framework , KBA , LOD-SF-OBX-NF , Notifications Framework , How To

Product

SAP SuccessFactors Onboarding 2505