SAP Knowledge Base Article - Preview

3711753 - Case detail view section collapse does not hide title

Symptom

  • When viewing a case in detail view, the case flow section remains visible even after being hidden via adaptation mode.
  • The title of the collapsed section remains visible, which does not fully align with the definition of hiding.


Read more...

Environment

Case Management for SAP Sales/Service Cloud

Keywords

case detail view, section collapse, title remains visible, adaptation mode, case flow section, expected behavior, SAP Sales/Service Cloud, troubleshooting , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.