3711756 - "Move-In" and "Move-Out" Buttons Are Not Visible in Customer Hub for Users Assigned to a Page Layout

Symptom

You have added either the "Move-In" or "Move-Out" buttons to a specific Page Layout and then assigned this page layout to specific users. When these users open the Customer Hub, they cannot see these buttons.

Environment

SAP Sales Cloud Version 2
SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Customer Hub, Page Layout, Move-In Button, Move-Out Button, Access Denied, Business Service, moveIntegrationService, User Role, Adaptation, Agent Desktop, Visibility Issue, Move In, Move-In, Move Out, Move-Out

, KBA , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , Problem

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