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3711855 - The Email Notification Template "Remote I9 Section 1 Completion Notification Template" is not getting Triggered.

Symptom

  • The "Is Remote I-9" field is mapped from the Recruiting Management Module (RCM) but does not populate in Form I-9.
  • In the Recruiting Offer Template, the "Is Remote I-9" field is selected as "Yes".
  • After the candidate transitions into the onboarding process, the responsible user completes the New Hire Data Review (NHDR) tasks, Personal Data Collection, and Additional Data Collection.
  • Compliance Form I-9 is triggered, and the user completes and signs Section 1 of Form I-9.
  • Expected behavior: The email notification template "Remote I9 Section 1 Completion Notification Template" should be triggered.
  • Actual behavior: The email is not sent, and the field "Is The New Hire Remote?" appears blank when the I-9 coordinator opens Section 2 of Form I-9.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2511

Keywords

remote i-9, onboarding process, form i-9, section 2, i-9 coordinator, compliance form, recruiting offer template, new hire data review, personal data collection, additional data collection, email notification template, job_info_USA, configuration issue, sap successfactors onboarding. , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem

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