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SAP Knowledge Base Article - PreviewSymptom
When creating an AI Agent, the desired Extension Field is not visible on the Update SAP Sales and Service Cloud Record Tool.
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Environment
- SAP CX AI Toolkit
- SAP Cloud for Customer
Product
SAP CX AI Toolkit 1.10.0 all versions
Keywords
C4C, AI Toolkit, CX AI Toolkit, Extension, Extension Field, not visible, not appearing, AI Agent, update field , KBA , CEC-AIT-CRM , Sales/Service AI Tools, Meetings, Email, and Scheduling , Problem
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