3712000 - EV case status remains queued in e-verify onboarding

• The case status in E-Verify displays the message: "This case is Queued. This means the case was received and is being processed. 
• The status remains unchanged and continues to display as "queued" for over a week.

SAP SuccessFactors Onboarding

1. Navigate to the To-Do tile within the SAP SuccessFactors Onboarding module.
2. Review the status of the case, which displays as "queued" and does not change over time.

The candidate activity has been completed and the case status is currently awaiting synchronization and action from the Department of Homeland Security (DHS).

1.    Confirm that the candidate activity has been completed on your end.
2.    Wait for the status to sync from the Department of Homeland Security (DHS).
3.    Re-check the candidate activity status in E-Verify after the synchronization is complete.
4.    The updated status may display one of the following notices:
        - Pending Referral
        - Unconfirmed Data
        - Manual Review
        - Photo Match
        - Scan and Upload
5.    Return to the Complete E-Verify To-Do tile to view the new hire's updated status.

• Refer to: USCIS Form I-9 and E-Verify Frequently Asked Questions - Onboarding

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