3712036 - Premise Address Not Visible During Move-out Process in C4C

In SAP Cloud for Customer (C4C) Production tenant, the premise and associated address that are active and correctly assigned to a Collective Contract Account are not visible or returned in the Move-Out (Move-Out) process. 

SAP Cloud for Customer

1. Log in to SAP C4C tenant.
2. Open the affected Customer Account.
3. Start the Move-Out process from the Customer screen (click on Move-Out).
4. In the Move-out screen, open Select Move-Out Address/premise selection dialog.
5. Search by Premise ID (or via known address fields).
6. Observe: No results are returned; the premise is not available for selection.

For performance reasons, the C4C Function Module used in ISU system fetches only 100 records.

Implement a custom logic in the standard ISU on-premise system BADI: BADI_COD_UTIL_FINDPREM.

Apart from other parameters, the purpose of this BAdi is also to manipulate the variables CV_MAX_ROWS and CV_FINDER_HITS.

CV_FINDER_HITS is the no. of records ISU_FINDER will search through.
CV_MAX_ROWS is the total no. of records in the result set.

Increasing or decreasing these values can be done at the cost of performance and accuracy respectively. The values of CV_MAX_ROWS and CV_FINDER_HITS can be incremented proportionately in case there is a need to increase the search range. Currently CV_MAX_ROWS is defaulted to 100 and CV_FINDER_HITS is defaulted to 2000.

The initial recommendation is to update the default value for the variable CV_MAX_ROWS to 500 for residential customers and 2000 for commercial customers.

sap c4c, move-out process, premise not visible, collective contract account, sap cloud for customer, production tenant, move-out address search, premise id, badi implementation, cv_max_rows, move-out issue, sap isu integration, sap abap developer, tenant-specific defect, sap note 67739 , KBA , LOD-CRM-IND-UTL , Utilities , Problem