3712043 - e-step not triggered for candidates during document generation in SAP SuccessFactors Onboarding

• The e-step is not triggered for candidates during the onboarding process.
• Error messages observed during document generation include:
• HCP Response Content: {"error":{"code":"1403","message":"Internal error. Please contact the SAP operations team."

SAP SuccessFactors Onboarding

1. Navigate to Onboarding 
2. Proxy as BPE admin > Click on the Business Process Tile
3. View Document flow error
4. HCP Response Content: {"error":{"code":"1403","message":"Internal error. Please contact the SAP operations team."

• A specific field in the document template was incorrectly configured as an e-signature type field.
• The e-signature type field does not accept string values, causing a mismatch during document generation.
• The mapped data was sent as a string to the e-signature field, resulting in the error.

1. Identify the field in the document template that is incorrectly configured as an e-signature type field.
2. Change the field type to String or delete and recreate the field to ensure correctness.
3. Re-upload the updated document template.
4. Restart the To-Do activity for the candidate.
5. If the issue persists, restart the onboarding process.

Refer to:  

• 2706322 - What is Support – What is Consulting: Cloud Solutions

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