SAP Knowledge Base Article - Preview

3712048 - Comments cannot be synchronized with BI platform in analysis for office after upgrade

Symptom

  • Errors occur with the commentary service in Analysis for Office.
  • Error message: "Comments cannot be synchronized with BI platform. Reason: Encode failure. The database for comments did not start correctly."
  • Comments working for Web Intelligence reports


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • SAP BusinessObjects Business Intelligence Platform 2025
  • Analysis for Office
  • Storing comment in Audit Database SQL Server

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords


comments synchronization issue, Analysis for Office commentary service, encode failure, database for comments issue, commentary service error, SQL Server audit database, driver lost, upgrade, BI commentary configuration, commentary service troubleshooting, BI platform upgrade issue, commentary service database error, comments not saving , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-AO-XLA , Excel Addin , Problem

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