3712105 - Error: "Failed to get spaces from lcs for connection 'XXXXXXX' and tenant 'XXXXXXX for user 'ACN'....." in SAC when trying to transport Seamless Planning Model via CTMS

• Following error message may appear when importing the Seamless Planning model to the target SAC system via Cloud Transport Management system (CTMS):
  
  "{"status":"FAILED","message":"{\"message\":\"Failed to get spaces from lcs for connection 'XXXXXXX' and tenant 'XXXXXXX for user 'ACN', status: 403, body: \\\"Failed to retrieve the external ID for user ACN in tenant XXXXXXX\\\"\",\"stack\":\"\",\"errorDetails\":[{\"message\":\"Failed to get spaces from lcs for connection 'XXXXXXXX' and tenant 'XXXXXXX for user 'ACN', status: 403, body: \\\"Failed to retrieve the external ID for user ACN in tenant XXXXXXXXX}"
  
  
• The following error message may also occur when the content is stored in a Datasphere space
  "{"messageKey":"ACN_IMPORT_GET_REPOSITORYID_FAILED","aArgs":[],"text":"Failed to get repository details for space '<Dataphere Space>'"}"
• Or observe that this package file has been transported successfully but the object has become local object instead of seamless planning object

SAP Analytics Cloud.

1. Log onto SAC.
2. Create a seamless planning model with Data Storage Location selected as Datasphere space.
3. Create a package file including this seamless planning model.
4. Log onto Cloud Transport Management system.
5. Import this package file created in Step 3 to the target SAC system via CTMS.
   => Observe below error message would appear:
   
   {"status":"FAILED","message":"{\"message\":\"Failed to get spaces from lcs for connection 'XXXXXXX' and tenant 'XXXXXXX for user 'ACN', status: 403, body: \\\"Failed to retrieve the external ID for user ACN in tenant XXXXXXX\\\"\",\"stack\":\"\",\"errorDetails\":[{\"message\":\"Failed to get spaces from lcs for connection 'XXXXXXXX' and tenant 'XXXXXXX for user 'ACN', status: 403, body: \\\"Failed to retrieve the external ID for user ACN in tenant XXXXXXXXX}.
   Or
   => Observe that this package file has been transported successfully but the object has become local object instead of seamless planning object
   
   

The occurrence of this issue is due to that, currently, the seamless planning content is only supported via the Content Network UI and not yet supported via CTMS.

• This is currently a by design behavior.
• Currently, the seamless planning content is only supported via the Content Network UI and not yet supported via CTMS.
• An enhancement request is already raised for this topic Improvement Request Details - Customer Influence. 

SAP is committed to reviewing and responding to the ideas submitted on a regular basis. The ideas with the most votes will receive a higher level of attention for response and consideration. The processes and procedures associated with this site will continue to evolve and enhance over time. Refer to Knowledge Base Article for more details: 1515837 

• KBA: 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• KBA: 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• KBA: 2511489 - Troubleshooting performance issues in SAP Analytics Cloud

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