3712105 - Error messages may appear when transporting SAP Analytics Cloud (SAC) Seamless Planning Model via Cloud Transport Management system (CTMS)

• Following error message may appear when importing the Seamless Planning model to the target SAC system via Cloud Transport Management system (CTMS)
  {"status":"FAILED","message":"{\"message\":\"Failed to get spaces from lcs for connection 'XXXXXXX' and tenant 'XXXXXXX for user 'ACN', status: 403, body: \\\"Failed to retrieve the external ID for user ACN in tenant XXXXXXX\\\"\",\"stack\":\"\",\"errorDetails\":[{\"message\":\"Failed to get spaces from lcs for connection 'XXXXXXXX' and tenant 'XXXXXXX for user 'ACN', status: 403, body: \\\"Failed to retrieve the external ID for user ACN in tenant XXXXXXXXX}

• SAP Analytics Cloud 2025.21

1. Log onto SAC
2. Create a seamless planning model with Data Storage Location selected as Datasphere space
3. Create a package file including this seamless planning model
4. Log onto Cloud Transport Management system
5. Import this package file created in Step 3 to the target SAC system via CTMS
   => Observe below error message would appear:
   {"status":"FAILED","message":"{\"message\":\"Failed to get spaces from lcs for connection 'XXXXXXX' and tenant 'XXXXXXX for user 'ACN', status: 403, body: \\\"Failed to retrieve the external ID for user ACN in tenant XXXXXXX\\\"\",\"stack\":\"\",\"errorDetails\":[{\"message\":\"Failed to get spaces from lcs for connection 'XXXXXXXX' and tenant 'XXXXXXX for user 'ACN', status: 403, body: \\\"Failed to retrieve the external ID for user ACN in tenant XXXXXXXXX}

• The occurrence of this issue is due to that, currently, we have a limitation that the seamless planning content is only supported via the Content Network UI and not via CTMS

• This is currently a by designed behaviour
• Currently, we have a limitation that the seamless planning content is only supported via the Content Network UI and not via CTMS

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
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• Getting Started with SAP Analytics Cloud
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