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SAP Knowledge Base Article - PreviewSymptom
In sub-tickets, the Ticket Type dropdown values available in the advanced filters do not match the Ticket Type dropdown values available in the advanced filters for main tickets.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Ticket Type Mismatch, Sub-Tickets, Advanced Filters, SAP Cloud for Customer, UI Component Paths, Ticket OWL, Sub-Ticket Facet, Field Values, SAP Influence Portal, Custom Layer , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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