SAP Knowledge Base Article - Public

3712388 - Error "Gender XYZ does not match the title ABC" During Employee Replication from SAP S4HANA or SAP ERP to SAP Sales & Service Cloud v2

Symptom

You are replicating Employees from SAP S4HANA to SAP Sales & Service Cloud V2 and the messages in monitor fail with error "Gender XYZ does not match the title ABC". XYZ is the standard Gender Type and ABC is the standard or custom Title.

Environment

SAP Sales & Service Cloud V2 Integration with SAP S4HANA

Reproducing the Issue

  • Go to COD_INT_MENU in your SAP S4HANA or SAP ERP System
  • Execute "Load or Resend Employees"
  • Open the Message Monitor and check the failed message

Cause

  • Default Gender Categories in Sales & Service Cloud V2 are "Male", "Female", "Gender Not Specified" and the Title you are sending doesnt match the Gender category.
  • For example you are sending Ms as Title and Male as Gender - you get this error message

Resolution

  • If you are creating custom Title under Settings >> Business Partners >> Titles , ensure you chose proper value under "Related Gender Code". 
  • If the issue is with incorrect combination sent from S4HANA or ERP , then correct the data because in Sales & Service Cloud v2, we have validation for the combination of Gender Code and Title(Academic Title Code)

Keywords

message monitoring, gender code mismatch, title mapping error, inbound-data-connector.132, replication error, SAP Sales Cloud, SAP Service Cloud, employeeS4ReplicationMessageIn, Z003, gender not specified, non-binary, integration error. , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0