Symptom
- Inserted images in email body cannot be resized anymore.
- Anchor points or borders for resizing images are missing in the email creation process within the Service Cloud.
Environment
Sap Service Cloud Version 2
Reproducing the Issue
- Create a new email within a Case in SAP Service Cloud Version 2.
- Insert an image by pasting into the email body.
- Attempt to resize the image using anchor points or borders.
Cause
It t is not possible to resize a pasted image within the editor. Functionality not available
Resolution
- Standard behavior. Functionality is not currently available
- If there is a need for system change, post the idea in the SAP Influence Forum for evaluation by the Development team.
Keywords
Image, Pasted, Resize, Insert Image, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
SAP Knowledge Base Article - Public