SAP Knowledge Base Article - Public

3712582 - Pasted images in Email editor cannot be resized

Symptom

- Inserted images in email body cannot be resized anymore.
- Anchor points or borders for resizing images are missing in the email creation process within the Service Cloud.

Environment

Sap Service Cloud Version 2

Reproducing the Issue

  1. Create a new email within a Case in SAP Service Cloud Version 2.
  2. Insert an image by pasting into the email body.
  3. Attempt to resize the image using anchor points or borders.

Cause

It t is not possible to resize a pasted image within the editor.  Functionality not available 

Resolution

  1. Standard behavior.  Functionality is not currently available
  2. If there is a need for system change, post the idea in the SAP Influence Forum for evaluation by the Development team.

Keywords

Image, Pasted, Resize, Insert Image,  , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0