3712590 - Plan Communicator is skipping manager's approval when distributing documents on SAP Incentive Management

Symptom

When distributing documents in Plan Communicator, the system is skipping the position's manager approval to allow participants to view their documents.

Environment

SAP Sales Performance Management

Keywords

KI2H2025, plan communicator, approval process, manager approval, skipping approval, distribution workflow error, FY26 VIAVI NSE H1 Sales Incentive Plan, pending acceptance, SAP SALES CLOUD COMMISSIONS, approval routing issue, distribution skipping manager

, KBA , CEC-SAL-COM-PLC , Plan Communicator , CEC-SAL-COM , Incentive Management , Known Error

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