3712627 - Email notification token issue - SAP SuccessFactors Employee Central

Email notifications generated by the custom workflow display a link instead of the expected token values for users.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Employee Central
  • Email notification - Place Holders

The Document Generation Template source code created automatically "http://[View Link]//", causing the issue.

Remove the "http://[View Link]//" from the Document Generation Template configuration.

Steps:

1. Access: Manage Document Template
2. Search for: Document Generation Template
3. Select the desired template
4. Choose Actions -> Make Correction
5. In the Template Content section, click on the three dots (⋯)
6. Select Show Source Code
7. Update the content as needed 

Refer to SAP guide: Available Workflow Tags for E-mail Notifications

email notification, token issue, custom workflow, document generation template, production environment, link instead of token, rule trace, configuration settings, workflow email issue, notification error, SUBJECT_USER token issue, SF, EC, WFL, CUS , KBA , LOD-SF-EC-WFL-CUS , Custom Workflow Notifications , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions