3712632 - How to correct I-9 task after completion (Retriggering and Making Corrections) - Onboarding

This article explains how to handle incorrectly completed I-9 processes, including how to correct errors, retrigger I-9 flows, and manage audit trail updates.

• I-9 or E-Verify was incorrectly completed
• Required steps were missed or completed in error

SAP SuccessFactors Onboarding

Correcting I-9:

1. Trigger a New I-9 Flow:

• Go to Manage Data > Create New > Trigger I-9 Flow
• Enter employee’s name in User
• Select Trigger Type (e.g., I-9 Reverification)
• Enter Process ID if available (leave blank for ONB 1.0 migrated users as users do not have the ID)
• Click Save
  
  A new task is assigned to the employee or I-9 Responsible users.

2. Handle Previous Task:

• Go to Manage Data > Search for Compliance Process
• Find the record using Compliance Process ID / User ID
• From Take Action, select Make Correction
• Change Compliance Process Status to Cancelled
• Click Save

Other compliance tasks can be restarted using: Restart Compliance Process

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