3712774 - Error during MediaConversionJob in Commerce Cloud

Symptom

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

The MediaConversionJob has been failed, with errors recorded in the Cloud System Logging. Below are examples of the logged errors:

..."ERROR","loggerName":"de.hybris.platform.mediaconversion.job.MediaConversionJob","message":"Failed to convert container 'MediaContainerModel (1234567890123@4)' for format '1234567890987'.","thrown":{"commonElementCount":0,"localizedMessage":"Failed to convert container '12345678901_2 to format 85Wx85H.","message":"Failed to convert container '12345678901_2 to format 85Wx85H."...

And:

I/O error on POST request for "http://imageprocessing:8081/convert": Connect to imageprocessing:8081 [imageprocessing/10.245.3.13] failed: Connection refused: imageprocessing/10.245.3.13:8081; nested exception is org.apache.http.conn.HttpHostConnectException: Connect to imageprocessing:8081 [imageprocessing/10.245.3.13] failed: Connection refused: imageprocessing/10.245.3.13:8081

In addition, imageprocessing pod can be seen in OOMKilled status.

Environment

SAP Commerce Cloud 2211.XX

Product

SAP Commerce Cloud all versions

Keywords

i/o error, media conversion, cronjob failure, image processing service, insufficient resources, socket timeout exception, OOMKilled, dynatrace logs, memory allocation, image resizing, sap commerce cloud, media, conversion, job, , KBA , CEC-SCC-PLA-PL , Platform , Problem

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