Symptom
- Trusted Authentication (eg SAML, Query String, TrustedVintela) may fail with the following error:
Account information not recognized: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) - In the CMS logs, one of the below errors are seen:
HTTP client error: 28: Timeout was reachedHTTP client error: 60: SSL peer certificate or SSH remote key was not OKHTTP client error: 35: SSL connect error
HTTP client error: 58: Problem with the local SSL certificate
HTTP client error: 56: Failure when receiving data from the peer - Sometimes, the secret may be pushed with a non-200 HTTP error code (Eg from high level CMS logs)
(TrustedAuthMgr.cpp:186) TrustedAuthMgr: secret pushed to https://<HOST>:<PORT>/BOE/CMC/TrustedAuthSetTokenServlet: code 403
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Environment
- SAP BusinessObjects Business Intelligence (BI) Platform 4.3 SP04 Patch 1000+, 4.3 SP05+, 2025
- Windows
- Linux / Unix
Product
SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3
Keywords
KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem
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