Symptom
- Time approvals in My Inbox do not display project-related information for certain entries.
- Approvals appear in My Inbox with blank fields for Project, Work Package, or Work Item.
- This behavior occurs even though other time entries have project-related details.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Navigate to My Inbox.
- Observe approvals that do not contain any project-related information in the approval details.
Cause
- The system handles time entry approvals based on accounting object types, not exclusively by project.
- Time entries recorded against non-project cost objects such as Cost Center, Internal Order, or generic task types do not have associated Project, WBS, or Work Package information, resulting in blank fields for these columns.
- My Inbox supports approval tasks for all types of time entries, including non-project-related ones, which is standard behavior in SAP S/4HANA Cloud Public Edition.
Resolution
To further confirm this behavior, please check the below:
- Open the specific time entry in My Inbox.
- Access the workflow log for the entry.
- Verify the accounting object referenced by the time entry to confirm its type.
Keywords
time approval, wrong routing, my inbox, sap s/4hana cloud, project-related approvals, blank project fields, accounting object, cost center, internal order, work package, workflow log, time entries. , KBA , CA-TS-S4 , Cross Application Timesheet in S/4HANA , Bug Filed
Product
SAP S/4HANA Cloud Public Edition all versions
SAP Knowledge Base Article - Public