SAP Knowledge Base Article - Preview

3712915 - “An error occurred, kindly retry. If the issue persists, please contact your administrator.”  when generating a refresh token

Symptom

  • Generating an oauth token in BILP -> User Settings -> Authorization Tokens may fail with error:
    “An error occurred, kindly retry. If the issue persists, please contact your administrator.” 

  • other workflows may also fail, eg STS OLAP SSO connections
  • In the STS logs, the below errors are seen:
    STS: An unexpected error has occurred (FWM 02004) java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext)
    com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred (FWM 02004)
    cause:java.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext)
    Caused by: java.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext)
    Caused by: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext)
    Caused by: java.security.KeyManagementException: problem accessing trust store


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Environment

  • SAP BusinessObjects Business Intelligence (BI) Platform 4.x / 2025
  • oAuth 2.0 / Security Token Service (STS)
  • Windows
  • Linux / Unix 

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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