Symptom
You want to restore the lead that was accidentally deleted by a user
Environment
- SAP Sales Cloud and SAP Service Cloud Version 2
Cause
This is expected system behaviour.
Resolution
You can fetch the details of the deleted lead as long as:
1. You have the UUID:
GET:
https://myxxxxxx.test.crm.cloud.sap/sap/c4c/api/v1/lead-service/leads/18desbf7-0000-11f1-a9b4-a3ea97f4fxxx
2. It is not more than 183 days since the time of deletion. The logs are stored for 183 days.
Keywords
restore, leads, lead, delete, deleted, deletion, user , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
SAP Knowledge Base Article - Public