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SAP Knowledge Base Article - PreviewSymptom
A ticket is reopened incorrectly when an e-mail is sent to a different e-mail channel maintained in the ticket, but containing the ticket ID in the subject of the e-mail.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
e-mail, email, ticket reopened, email channel, mismatch, inbound, processing, ticket number, id, associate, link, subject , KBA , LOD-CRM-SC-EML , Email , Problem
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