3713262 - 401 Authorization Error (CIG-PLT-00649) when sending documents from Ariba to S/4HANA Cloud

• Documents sent from SAP Ariba to SAP S/4HANA Cloud (such as Central RFQ Confirmation, Purchase Orders, or Goods Receipts) are failing.

• In the Transaction Tracker on SAP Integration Suite, managed gateway for spend management and SAP Business Network (formerly CIG), the transaction status is FAILED.

• The error log displays the following details: "S4 system response is FAILED and ErrorCode:401 and ErrorResponse: .. Suggested Action: Document failed to deliver to S4HANA System. ErrorCode: CIG-PLT-00649."

• The issue may occur for various document types, including but not limited to Central RFQ Confirmation.

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SAP S/4HANA Cloud Public Edition

401 error, authorization error, CIG to S/4HANA, Central RFQ Confirmation, CIG-PLT-00649, failed confirmation transaction, inbound communication user, password reset, SAP Ariba Sourcing, SAP Integration Suite, managed gateway for spend management and SAP Business Network, Public Cloud, S/4HANA , KBA , MM-PUR-GF-EDI-2CL , Electronic Data Interchange (Public Cloud) , Problem