3713282 - SAP HANA restore via AWS Backint hangs with no progress after RecoveryLogInitializationStarted when restoring from a different AWS account

Symptom

During a tenant or database restore using BACKINT with the AWS Backint Agent, the recovery starts normally and backup.log shows data recovery activity, but the restore does not complete and no database error is raised.

Typical backup.log sequence:

RECOVERY state of service: ... RecoveryExecuteDataRecoveryInProgress
services (indexserver, dpserver, xsengine) enter recovery phase
RECOVERY state of service: ... RecoveryLogInitializationStarted
afterwards no further progress entries appear

The database remains in recovery state and the restore appears “hung”.
HANA traces do not contain a clear database error.

In comparison, restores performed from a source system located in the same AWS account complete successfully.

Environment

SAP HANA DB Version 2.0

Product

SAP HANA, platform edition 2.0

Keywords

AWS Backint, RecoveryLogInitializationStarted, HANA restore hangs, S3 cross account permissions, aws-dataprovider , KBA , HAN-DB-BAC , SAP HANA Backup & Recovery , BC-OP-LNX-AWS , Amazon Web Services , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.