3713286 - No Invoice Reference field can be filled during creating a credit memo request from SD

• The field "credit memo payment terms" in the customer master is not used when creating a credit memo for a customer via credit memo request.
• The due date is filled with the credit memo request creation date instead of being calculated based on the payment terms.
• The "Invoice Reference" field is not available in the credit memo request document, which results in the field being empty when the document is posted to accounting.

SAP S/4HANA Cloud Public Edition

1. Access the "Manage Credit Memo Requests" app.
2. Create a credit memo request for a customer.
3. Observe that the due date is set to the credit memo request creation date instead of being calculated based on the payment terms specified in the customer master.

• The "credit memo payment terms" field in the customer master is not utilized during the creation of a credit memo request.
• The "Invoice Reference" field, which could influence the due date calculation, is not available in the credit memo request document.

1. Create the credit memo request for the customer using the "Manage Credit Memo Requests" app.
2. After completing the credit memo request, update the "Invoice Reference" field manually through the "Manage Journal Entries" app.
3. Verify if the due date has been adjusted by using the "Manage Customer Line Items" app.

KBA 2873609 - Credit Memo Net Due Date

credit memo payment terms, due date calculation, SAP S/4HANA Cloud Public Edition, credit memo request, invoice reference field, payment terms, Manage Journal Entries app, Manage Customer Line Items app, enhancement request, Customer Influence , KBA , FI-AP-AP-A-2CL , Posting/Clearing/Special General Ledger (Public Cloud) , Problem