Symptom
After completing the onboarding process, when a Request for Correction is triggered at the Final Review step, the system behavior is observed as follows:
- The Final Review step appears as completed after the correction is submitted.
- The Personal Data Collection (PDC) step is not triggered.
- Final Review step is re-trigger again.
Environment
SAP SUCCESSFACTORS ONBOARDING
Reproducing the Issue
- Complete the onboarding process up to the Final Review step.
- At the Final Review step, submit a Request for Correction.
- Observe the process behavior after the correction is submitted:
- The Personal Data Collection (PDC) step is not triggered again.
- The Final Review step is triggered again instead.
Cause
This is a system limitation.
Resolution
For the hire type Rehire with Old Employment, the Request for Correction action triggered at the Final Review step does not re-initiate the Personal Data Collection (PDC) step.
The functionality to trigger PDC again via Request for Correction after Final Review is supported only for the following hire types:
- New Hire
- Rehire with New Employment
This behavior is not supported for Rehire with Old Employment, hence the PDC step is not triggered again once the Final Review step is completed.
NOTE:
If this functionality is required for your business process, we recommend submitting an enhancement request via the SAP Influence portal to have this feature considered in future releases.
Please refer to the SAP Influence portal and submit your request accordingly: Improvement Request Details - Customer Influence
See Also
Keywords
PDC, final review not completed, request correction, rehire candidates, data corrections, Rehire with Old Employment, Final review, PDC not triggered. , KBA , LOD-SF-OBX-DC , Personal Data Collection , Product Enhancement
SAP Knowledge Base Article - Public