SAP Knowledge Base Article - Public

3713333 - Final review not showing as completed after request correction

Symptom

After completing the onboarding process, when a Request for Correction is triggered at the Final Review step, the system behavior is observed as follows:

  • The Final Review step appears as completed after the correction is submitted.
  • The Personal Data Collection (PDC) step is not triggered.
  • Final Review step is re-trigger again.

Environment

SAP SUCCESSFACTORS ONBOARDING

Reproducing the Issue

  1. Complete the onboarding process up to the Final Review step.
  2. At the Final Review step, submit a Request for Correction.
  3. Observe the process behavior after the correction is submitted:
  • The Personal Data Collection (PDC) step is not triggered again.
  • The Final Review step is triggered again instead.

Cause

This is a system limitation.

Resolution

For the hire type Rehire with Old Employment, the Request for Correction action triggered at the Final Review step does not re-initiate the Personal Data Collection (PDC) step.

The functionality to trigger PDC again via Request for Correction after Final Review is supported only for the following hire types:

  • New Hire
  • Rehire with New Employment

This behavior is not supported for Rehire with Old Employment, hence the PDC step is not triggered again once the Final Review step is completed.

NOTE: 

If this functionality is required for your business process, we recommend submitting an enhancement request via the SAP Influence portal to have this feature considered in future releases.

Please refer to the SAP Influence portal and submit your request accordingly: Improvement Request Details - Customer Influence 

See Also

Refer to:Improvement Request Details - Customer Influence 

Keywords

PDC, final review not completed, request correction, rehire candidates, data corrections, Rehire with Old Employment, Final review, PDC not triggered. , KBA , LOD-SF-OBX-DC , Personal Data Collection , Product Enhancement

Product

SAP SuccessFactors Onboarding 2511