3714116 - What to do if email "Inactive E-Verify Employer Account" is received? - Onboarding

• Customer received a warning email from DHS mentioning their account would be ended due to no recent activities.
• What to do if email is received?
• How to avoid account to be ended?

SAP SuccessFactors Onboarding

Based on DHS guidelines, E-Verify accounts are marked as inactive when there has been no login or case activity for an extended period (typically one year). The lack of new hires during this timeframe can contribute to this status, even when there are no underlying issues with the account itself.

The recommended approach is to contact the E-Verify enrollment team directly at everify.enrollment@sap.com. This mailbox is used to coordinate with DHS to update the account status and retain it as active.

At this time, SAP SuccessFactors Onboarding does not have the capability to perform automatic or periodic “check-ins” with E-Verify, nor do we have a system-driven warning or notification to alert customers ahead of DHS inactivity deactivation. The system only interacts with E-Verify when a hiring event occurs, so inactivity cannot currently be mitigated through automated means within the application.

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