3714285 - Emails are not getting Triggered

Custom Emails are not getting triggered 

SAP SuccessFactors Onboarding

1. Navigate to Email services.
2. Select Email status.
3. Observe that custom emails are not getting triggered.

• The email ID is not maintained both in the Employee Central (EC) record as well as in the relevant User Data File (UDF).

1. Verify that the email ID is properly maintained in both the Employee Central (EC) record and the relevant User Data File (UDF).
2. Review the configuration of the custom email template, including the filter business rule and recipient builder settings.
3. Confirm that the explicit recipient builder is configured correctly and that the email ID is available in both the EC record and the UDF file.

• SAP Help Portal guide for creating business rule to trigger email notifications

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