SAP Knowledge Base Article - Public

3714373 - Default population of event reason (rehire) and onboarding steps for rehiring employees in sap successfactors employee central

Symptom

  • The event reason (Rehire) does not populate by default during the rehire process.
  • The 'Review New Hire' step does not appear on the onboarding dashboard when rehiring employees with old employment details.
  • During the rehire process for permanent and fixed-term employees, the ADC step and e-sign step are not triggered, while for other types of employees, the ADC step is not skipped as expected.
  • Documents collected during the onboarding process are not stored in Employee Central.
  • The system does not restrict the rehire process for employees with a date of joining (DOJ) that is more than two days in the past.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate the rehire process for an employee with old employment details.
  2. Verify if the event reason (Rehire) populates by default.
  3. Check if the 'Review New Hire' step appears on the onboarding dashboard.
  4. Rehire permanent and fixed-term employees and confirm if the ADC step and e-sign step are triggered.
  5. Rehire other types of employees and confirm if the ADC step is skipped.
  6. Verify if the documents collected during the onboarding process are stored in Employee Central.
  7. Attempt to rehire an employee with a date of joining (DOJ) that is more than two days in the past and check if the system restricts the process.

Resolution

The solution of this issue is currently under investigation. Please follow this KBA for updates.
https://me.sap.com/notes/0003714373 

Keywords

rehire, event reason, onboarding dashboard, review new hire step, ADC step, e-sign step, permanent employee, fixed-term employee, employee central, date of joining restriction, SAP SuccessFactors Employee Central , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding 2511