3714416 - Inquiry: Implications of Reverting from Docusign to SAP Digital Signature for I-9 in ONB2.0

1. Inquiry regarding the implications of reverting the I-9 signature process in ONB 2.0 from DocuSign to SAP Digital Signature.
   Key areas of concern include process impact, compliance, data integrity, and system behavior.
2. Customer requests documentation, guidance, or known considerations for this scenario.

SAP SuccessFactors Onboarding

Regarding the inquiry about reverting from DocuSign to SAP Digital Signature for I-9 processing in SAP SuccessFactors Onboarding 2.0 (ONB 2.0), the transition involves shifting the I-9 compliance flow from an external, email-based third-party solution to an in-app experience.
- Key implications include changes in user experience, configuration adjustments, and document management.

- Implementation steps:

1. Navigate to Onboarding General Settings in the Admin Center.
2. Update the selection from DocuSign (Remote Signature) to SAP Signature (SAP e-Signature) under e-Signature Settings.
3. Enable SAP eSignature in the Platform Feature Settings.
4. Configure the Process Variant Manager to include the document signature step.

- Considerations:

- Ensure completion of any I-9 forms currently in progress with DocuSign before switching to avoid confusion or data loss.
- Activate SAP email templates for document signatures to replace DocuSign alerts.
- Remote workforce may require portal access to complete the signature process, which could be less convenient than DocuSign's email-based approach.

DocuSign, SAP e-Signature, Remote Signature,I-9 forms , KBA , LOD-SF-OBX-ESN , E-Sign Onboarding , How To