Symptom
Create a code list restriction for a field of any entity (e.g: contacts, guided selling etc.). It works in the UI but in the Outlook Server Side Add-In the same code list restriction is not working.
Environment
SAP Sales and Service Cloud V2
Cause
Sales and Service Cloud V2 Outlook Add-In does not support code list restriction.
Resolution
Code list restriction are not supported in the add-in as they work on the UI layer only. This is a system behavior.
Keywords
code list restriction, ticket type field, outlook groupware, service request setting, groupware integration, SAP Sales Cloud, SAP Service Cloud, add-in issue, functionality not working, troubleshooting , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , Problem
SAP Knowledge Base Article - Public