SAP Knowledge Base Article - Public

3714527 - Code List Restriction Not Working In Outlook Server-Side Add-In

Symptom

Create a code list restriction for a field of any entity (e.g: contacts, guided selling etc.). It works in the UI but in the Outlook Server Side Add-In the same code list restriction is not working. 

Environment

 SAP Sales and Service Cloud V2

Cause

Sales and Service Cloud V2 Outlook Add-In does not support code list restriction. 

Resolution

Code list restriction are not supported in the add-in as they work on the UI layer only. This is a system behavior.

Keywords

code list restriction, ticket type field, outlook groupware, service request setting, groupware integration, SAP Sales Cloud, SAP Service Cloud, add-in issue, functionality not working, troubleshooting , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0