3714554 - Interactions missing in case timeline after migration - sap sales/service cloud

• When transferring Tickets from V1 to V2 using the transfer tool, some interactions are not transferring to V2.
• The transfer tool guide indicates that ticket interactions should be migrated, but interactions are missing from the timeline in V2.

SAP Sales and Service Cloud Version 2

1. Navigate to Cases
2. Open a Case
3. Go to Timeline
4. There are no interactions on the timeline post data transfer

As per documentation, in test tenants timeline interactions are only kept for 90 days.

If the interactions that were migrated are older than 90 days they will not appear on the Case timeline.

1. Confirm that the missing interactions are older than 90 days.
2. Refer to the documentation to verify the expected behavior for test tenants.
3. Inform users that interactions older than 90 days are not retained in the timeline in test tenants.

• KBA 2506571 - Interactions not Visible in all Tickets After Migration  
• Timeline | SAP Help Portal

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SAP Sales Cloud and SAP Service Cloud Version 2 all versions