SAP Knowledge Base Article - Preview

3714619 - When trying to access Cloud ALM Application tiles get Internal Server Error

Symptom

  • A user encounters an issue where they cannot log in to any CALM tiles despite having full admin access.
  • The error messages displayed include:
  • [Error: 500] 3:27:14 PM GMT+08:00 - Internal server error[undefined undefined] ERROR_READING_FROM_LMS 3:27:16 PM GMT+08:00
  • The issue was initially reported for one user but later escalated as more users reported similar problems.


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Environment

  • SAP Cloud ALM
  • SAP Cloud Identity Services

Product

SAP Cloud ALM all versions

Keywords

CALM tiles login issue, error 500, undefined undefined error, SAP Cloud ALM, IAS troubleshooting, logon token, multiple email attributes, internal server error, ERROR_READING_FROM_LMS, SAP BTP subaccount configuration. , KBA , SV-CLM-INF-UAM , User Management for SAP Cloud ALM , Problem

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