3714633 - Serial id OVS Search on ticket QC Screen is Slow

When a search is being performed for a serial id on the ticket QC the result takes a long time to load.

SAP Cloud for Customer

1. Go to Service WC
2. Go to Tickets
3. Click the "+" button and select Create New Ticket.
4. Select a Customer.
5. Click on the Serial ID field.
6. Begin typing a Serial ID number.

Result:
The Serial ID search results take a significant amount of time to load.

HANA has a known performance issue with CONTAINS PATTERN search on ALPHANUM type columns.

Enter the Serial ID directly in the Advanced Search field to get results much faster (in milliseconds).

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