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SAP Knowledge Base Article - PreviewSymptom
- Emails sent from SAP Cloud for Customer (C4C) ticket interactions are not grouped into a single conversation in Microsoft Outlook.
- Each email appears as a separate message even when the subject line remains the same.
- Outlook does not display the emails as a threaded conversation.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
C4C email threading, Outlook conversation grouping, ticket interaction emails, interactions, outlook, grouped , KBA , LOD-CRM-SC-EML , Email , Problem
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