3714825 - Provisions for Doubtful Receivables Run does not Retrieve Reclassified Doubtful Receivable Item

• The "Provisions for Doubtful Receivables" Job does not retrieve any Data.
• The Journal Entry AAA has been moved to the Doubtful Receivables Account and should have been processed by the Run (where AAA is the Journal Entry ID).
• The Results of the "Provisions for Doubtful Receivables" Job display "List does not contain any Data".

SAP S4 Hana Cloud Public Edition

1. Open the App "Schedule General Ledger Jobs".
2. Set the appropriate Date range from-to: last BBB days inclusive (where BBB days are the Days since Job creation).
3. Press "Go".
4. Open "Provisions for Doubtful Receivables" Job from MM/DD/YYYY (where MM/DD/YYYY is the Date the Job has been created).
5. Open the Results.

Observe that the List does not contain any Data.

• The Journal Entry AAA is associated with a different Customer Account than the original Customer Account for which the Job "Provisions for Doubtful Receivables" was executed on MM/DD/YYYY.
• The Journal Entry AAA is categorized as a special G/L debit and a guarantee made, which is considered a special Document.
• The Journal Entry AAA also has a clearing Journal Entry, indicating that the Amount has already been received. As a result, the Document ID cannot be included in the Doubtful Receivable Run.

1. Verify the Journal Entry details to ensure that the correct Customer Account is selected for the "Provisions for Doubtful Receivables" Job.
2. Confirm that the Journal Entry does not have a clearing Journal Entry, as cleared Amounts cannot be processed in the Doubtful Receivable Run.

• Refer to Help Document: Doubtful Accounts Valuation
• Refer to KBA: 3153150 - Error "Provision method does not exist" occurs when performing Provision for Doubtful Receivables

doubtful receivables, provisions for doubtful receivables, journal entry, special G/L debit, clearing journal entry, automatic account determination, adjustment accounts, SAP S/4HANA Cloud Public Edition, general ledger jobs, reclassified doubtful receivable item, fiscal year, posting process , KBA , FI-GL-GL-G-2CL , Closing Operations / Period-End (Public Cloud) , Problem