3715000 - New Hires initiated manually are not visible in the Onboarding Dashboard - Onboarding

• New hires initiated manually (via Admin Center > Add New Hire to Onboarding) are not visible in the Onboarding Dashboard.
• Multiple processes remain in an "Unfinished" status in Admin Center > BPE: Monitor Processes, with a Job ID associated.

SAP SuccessFactors Onboarding

1. Go to Admin Center > Add New Hire to Onboarding
2. Enter the new hire's Basic Information
3. Initiate Onboarding
4. Results:
   • The new hire is not visible in the Onboarding Dashboard.
   • In Admin Center > BPE: Monitor Processes, multiple processes remains "Unfinished", with a Job ID associated.

The issue occurs when a BPE Service User is not added to the OnboardingBPEServiceUser permission group or is inactive in the system.

@SAP Support: Please refer to the internal memo for sample back-end logs related to this issue.

Verification:

• Verify that a valid BPE Service User is added to the OnboardingBPEServiceUser permission group under Admin Center > Manage Permission Groups.

If no user is assigned, complete the following steps:

1. Navigate to Admin Center > Manage Permission Groups
   1. Add a valid BPE Service User to the OnboardingBPEServiceUser group.
2. Go to Admin Center > Update Process Flow for Onboarding.
   1. In the "Select Service User" field, select the BPE Service User added to the permission group.
   2. Click Update
3. Navigate to Admin Center > BPE: Manage Process Tasks.
4. Restart all unfinished tasks.

Setting Up a BPE Service User | SAP Help Portal

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