3715052 - Custom Email is Not Triggered When Personal Data Collection Step is In Progress - Onboarding

• Custom email does not trigger when the Personal Data Collection step is started for candidates.

SAP SuccessFactors Onboarding

1. Create a custom email notification.
2. Assign it to the Process Object to trigger the email when the Personal Data Collection step is started.
3. Initiate the Personal Data Collection step for a candidate.
4. Observe that the email notification is not triggered.

• The condition in the rule is incorrectly configured. The condition is set as "Original Record. Process Tasks ≡ Process Task Status is equal to In Progress" instead of "Process. Process Tasks ≡ Process Task Status is equal to In Progress".

1. Update the condition in the rule to match the correct format as per the guide: "Process. Process Tasks ≡ Process Task Status is equal to In Progress".
2. Restart the onboarding process to trigger the email.

For more details, refer to the KBA: 3342669 - Email Notification When the New Hire Data Review step is In Progress?

Creating a Business Rule to Trigger an Email Notification When the New Hire Data Review Step is In Progress

KBA: 3342669 - Email Notification When the New Hire Data Review step is In Progress?

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