3715133 - Get "Internal Server Error" while opening the Joule web client

• Opening the Joule in LoB products, Joule welcome page will not display but returns "Internal Server Error" as below:
  
  
  
  
• The issue could also be reproduced by directly calling Joule tenant URL https://<subdomain>.<region>.sapdas.cloud.sap (This URL could be fetched in Joule subaccount -> Instances and Subscriptions -> Joule subscription).
  
  
• By collecting the http network trace while reproducing the issue (1990706 - How to capture an HTTP trace using Google Chrome or MS Edge (Chromium) - SAP for Me), it could observe below request failed with 500 Internal Server Error:
  • https://<subdomain>.<region>.sapdas.cloud.sap/login/callback?authType=ias&code=<xxx>&iss=https%3A%2F%2F<IAS tenant endpoint>
    
    

Note: The resolution in this KBA may work only when the symptom matches exactly as above mentioned, since the "Internal Server Error" also involves other causes as per the following KBAs:

• 3698582 - Internal server error when opening Joule - SAP for Me
• 3668122 - SF integrated Joule teant URL still pointed to the old Joule tenant URL caused error when open Joule in SF - SAP for Me

• Joule
• SAP Cloud Identity Services

joule page, display error, 500 error, joule 500 internal error, global user id, global uuid , KBA , CA-JOULE-CLT-WEB , Joule Web Client , BC-CP-CF-SEC-IAM , UAA, Authentication, Authorization, Trust Mgmnt , Problem