SAP Knowledge Base Article - Public

3715472 - Functional Location search for Location field gives no results

Symptom

- When searching Location field information within Functional Location no results are returned.

Environment

SAP Service Cloud Version 2

Reproducing the Issue

  1. Open the Functional Location app.
  2. Select the search button.
  3. Attempt to search for an address in the Location field.
  4. Observe that no results are returned. 

Cause

Searchable Toggle is disabled and Greyed out for Functional Location as seen in Extensibility

Resolution

This is the current system behavior.

If you want to enhance the system behavior, please raise request via Influence Forum - Influence Opportunity Homepage - Customer Influence 

Keywords

Functional Location, Search, Field, Toggle, Extensibility , KBA , CEC-CRM-IP , Installation Points for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0