Symptom
- When searching Location field information within Functional Location no results are returned.
Environment
SAP Service Cloud Version 2
Reproducing the Issue
- Open the Functional Location app.
- Select the search button.
- Attempt to search for an address in the Location field.
- Observe that no results are returned.
Cause
Searchable Toggle is disabled and Greyed out for Functional Location as seen in Extensibility
Resolution
This is the current system behavior.
If you want to enhance the system behavior, please raise request via Influence Forum - Influence Opportunity Homepage - Customer Influence
Keywords
Functional Location, Search, Field, Toggle, Extensibility , KBA , CEC-CRM-IP , Installation Points for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
SAP Knowledge Base Article - Public