3715509 - Service order status and progress bar work inconsistently for non-billable items after 2602 release

After the 2602 release, it was observed two different behaviors regarding the status and progress of service orders which contained non-billable items:

• Progress bar
  • After CE2602: the 'Progress' shows 90% when the service order and service confirmation status are both set to "Completed". 
  • Before CE2602: in the same scenario, the progress bar would be in 100%.
• Invoice status
  • After CE2602: the 'Invoice Status' field shows as "No Items Billed"
  • Before CE2602: it'd show as "Not relevant"

Non-billable items are items within a service order that use one of the following item categories:

• SVPN - Service Item (Non-Bill)
• SEWN - External Service Item (Non-Bill)
• SVEN - Expense Item (Non-Bill)
• SVSN - Service Part (Non-Bill)
• SVRN - Stock Service Part (Non-Bill)

SAP S/4HANA Cloud Public Edition

This is a regression issue caused by CE2602 release.

This issue will be fixed in the HFC05 which will be released on February 26th, 2026.

SAP S/4HANA Cloud, Public Edition, 2-System Landscape & SAP Marketing Cloud – Upgrade & Maintenance Schedule

SAP S/4HANA Cloud, Public Edition, 3-System Landscape – Upgrade & Maintenance Schedule

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