SAP Knowledge Base Article - Public

3715655 - 3715655 What Will happen to the Significant Data After the C4C Tenant Termination

Symptom

The KBA explains concerns regarding confirmation of data removal by SAP after subscription ends.

Common Questions about the availability of a guaranteed data disposal option in the Data Protection and Privacy Work Center for complete termination of C4C.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Attempt to confirm data removal by SAP after subscription ends.
  2. Check for a guaranteed data disposal option in the Data Protection and Privacy Work Center.

Resolution

  1. After the SAP Cloud for Customer (C4C) contract ends, tenant data will be suspended and permanently deleted from SAP's servers.
  2. The tenants will be terminated, and users will no longer be able to access the URL.
  3. Significant data will be disposed of by deleting the tenant.
  4. Your system access will be suspended on the termination effective date. Ensure that all relevant data is extracted by this date.
  5. If you decide to cancel or terminate the SAP Cloud for Customer subscription contract, please align with the account executives, customer success managers, customer engagement executives, or sales executives.

  6. After the termination agreement, the data return process is initiated. Both master data and transaction data are returned, Ensure that all relevant data is extracted.

  7. Refer to: https://help.sap.com/docs/sap-cloud-for-customer/sap-cloud-for-customer-operations-provisioning-guide/cancellation-or-termination-of-sap-cloud-for-customer-subscription?q=tenant+termination#master-data

Note:

  • The tenant or URL is terminated on the contract end date.

  • On the 15th day of termination, the tenant or URL is physically deleted from the landscape.

  • Post another 14 days, the backup is also deleted and all traces are completely removed.

See Also

Keywords

sap cloud for customer, tenant decommissioning, data removal, subscription end, data disposal, data protection and privacy work center, public cloud systems, sap for me systems, tenant termination, url access termination, permanent data deletion. , KBA , LOD-CRM-ADM , Administration UI , Problem

Product

SAP Cloud for Customer core applications all versions